ek33e Privacy Policy

ek33e is one of the most trusted names in online entertainment and betting in Bangladesh. We give the highest priority to the privacy of our users. In this document, we will explain in detail what types of information we collect, why we collect it, how we store it, and what steps we take to protect your information.

1 Definitions and Scope

In this privacy policy, "personal information" means any information by which a person can be directly or indirectly identified. "We", "our", or "ek33e" refers to the organisation operating the ek33e platform. "You" or "user" refers to any person registered with or visiting this platform.

This policy applies to the ek33e website, mobile version, and all connected digital services. The privacy policies of third-party websites or platforms are not under our control and we are not responsible for them.

2 What Information We Collect

2.1 Registration and Identity Information

When you create an account on ek33e, we may collect the following information:

• Full name and date of birth
• Email address
• National ID or passport number (for identity verification)
• Residential address
• Bangladeshi mobile number

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account number (partial)
• Bank account details (where applicable)
• Transaction history and amounts

2.3 Automatically Collected Information

When you use our platform, the following technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Browsing behaviour and page visit logs
• Cookies and session identifiers
• Login time and session duration

3 Purpose of Data Collection

ek33e uses your information for the following legitimate purposes:

3.1 Service Operations

• Completing account creation and verification
• Processing deposits and withdrawals
• Tracking gaming history and rewards
• Providing technical support and customer service

3.2 Security and Compliance

• Preventing fraud and ensuring account security
• Age verification — for users aged 21 and above only
• Following anti-money laundering (AML) procedures
• Meeting applicable regulations and legal requirements

3.3 Service Improvement

• Reviewing and improving the user experience
• Sending relevant promotions and offers (if you have given consent)
• Resolving technical issues on the platform

4 Cookie Policy

ek33e uses cookies to improve your browsing experience. Cookies are small data files stored on your device.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Help improve the platform by analysing user behaviour.

5 Data Sharing and Disclosure

ek33e does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Only the necessary amount of information is shared with providers of payment processing (such as bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support services. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Information may be provided in response to a court order, government directive, or applicable legal requirement. In such cases, we will only provide the information that is legally required.

5.3 Security Reasons

Information may be shared with relevant authorities to investigate and prevent fraud, deception, or other illegal activities.

6 Data Storage and Security

ek33e has implemented high-standard technical and organisational measures to protect your personal information.

6.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Data encryption — stored sensitive information is kept in encrypted form
• Regular security audits and vulnerability testing
• Firewalls and access controls to prevent unauthorised access

6.2 Organisational Measures

• Limited staff access — only authorised staff can access personal information
• Regular privacy and security training for staff
• A rapid response plan in the event of a data breach

6.3 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to meet legal requirements. After account closure, financial and identity information is retained for a defined period in accordance with regulatory requirements.

7 User Rights

As a user of ek33e, you have the following rights regarding your own information:

• Right to know: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request restriction of the processing of your information in certain circumstances.
• Right to withdraw consent: The right to withdraw consent given for marketing communications at any time.

8 Protection of Minors

ek33e is a 21+ platform. We do not collect personal information from minors (those under 21) or provide services to them. Age verification is in place during the registration process.

If we receive information indicating that a minor has created an account, we will immediately close that account and delete the associated information.

9 Third-Party Links and Services

The ek33e platform may contain content from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These providers have their own privacy policies which are not under our control.

Payment service providers (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. By completing financial transactions, you indirectly agree to those policies as well.

10 Policy Changes

ek33e reserves the right to amend this privacy policy as needed. In the event of any significant change, we will:

• Publish the new update date on this page.
• Endeavour to notify registered users by email.
• Display a notification on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. We therefore advise you to review this policy regularly.

11 Responsible Gaming and Data Protection

ek33e places the highest importance on responsible gaming. We also use information about your gaming behaviour as a responsible gaming tool, for example:

• Identifying potentially problematic gaming patterns.
• Assisting with self-exclusion and limit-setting at the user's request.
• Providing support information when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali

We are committed to resolving any privacy-related requests as quickly and effectively as possible.